Cookie Policy

Last Updated: October 17, 2026

1. Introduction

This Cookie Policy explains how PrideLink ("PrideLink", "we", "us", or "our") uses cookies and similar technologies when you access or use our website, mobile applications, and related services (collectively, the "Platform").

By using PrideLink, you acknowledge that we may use cookies and similar technologies as described in this Cookie Policy. Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

2. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website. Cookies help websites operate efficiently, remember user preferences, enhance security, and improve the overall user experience.

We may also use similar technologies such as local storage, pixel tags, and other tracking technologies for comparable purposes.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation, security, and functionality of PrideLink. They cannot be disabled because the Platform would not function properly without them.

Strictly necessary cookies may be used to:

• Authenticate users and maintain login sessions
• Protect accounts from unauthorized access
• Prevent fraud, abuse, and malicious activity
• Enable booking and marketplace functionality
• Process transactions and payments
• Maintain account dashboards for clients and service providers
• Support security and system administration functions

Functional Cookies

These cookies help improve your experience on the Platform by remembering preferences and settings.

Functional cookies may be used to:

• Remember user preferences
• Remember communication settings
• Store accessibility preferences
• Maintain location preferences used for service searches
• Improve the usability and performance of the Platform

4. Third-Party Services

PrideLink may work with trusted third-party service providers that use cookies or similar technologies in connection with their services.

Stripe

PrideLink uses Stripe to process payments securely.

Payment card information is processed directly by Stripe and is not stored on PrideLink's servers. Stripe may use cookies and similar technologies for purposes including:

• Payment processing
• Transaction security
• Fraud prevention
• Identity verification

Your use of Stripe's services may also be subject to Stripe's own privacy and cookie practices.

5. Future Analytics and Advertising Technologies

As PrideLink grows, we may introduce analytics, advertising, or marketing technologies to better understand platform usage and improve our services.

Examples may include:

• Analytics tools
• Advertising platforms
• Conversion measurement technologies
• Marketing pixels
• Tag management systems

If we implement non-essential analytics or marketing cookies in the future:

• We will update this Cookie Policy accordingly.
• We will obtain consent where required by applicable law before activating such cookies.
• Users will continue to have the ability to reject non-essential cookies.

6. Cookie Consent

When you first visit PrideLink, you may be presented with a cookie consent banner.

You may choose to:

• Accept all cookies; or
• Reject non-essential cookies.

If you reject non-essential cookies, only cookies required for the operation, security, and functionality of the Platform will remain active.

You may be able to change your cookie preferences in the future through available settings or browser controls.

7. Managing Cookies

Most web browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Configure cookie settings

Please note that disabling certain cookies may affect the functionality of PrideLink and may prevent some features from operating correctly.

For information about managing cookies, consult your browser's help documentation.

8. How Long Cookies Are Stored

Some cookies are deleted automatically when your browsing session ends.

Other cookies may remain on your device for a longer period in order to:

• Remember your preferences
• Improve security
• Maintain account functionality
• Support platform operations

Cookie retention periods may vary depending on their purpose and applicable legal requirements.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our services, technology, legal obligations, or business practices.

When material changes are made, we will update the "Last Updated" date and may provide additional notice where appropriate.

10. Contact Us

If you have questions about this Cookie Policy or our privacy practices, please contact us at:

PrideLink
Email: privacy@pridelink.ca
Website: www.pridelink.ca