General Questions

Are there any Fees for using PrideLink?

Client and Freelancer sign up is FREE!

No upfront fees. Payment funds are held securely and sent to the freelancer once the client confirms that the job has successfully been completed.

Joining PrideLink is completely free for both clients and freelancers. There are no subscription fees or setup costs.

Clients pay only the amount shown when they book—nothing extra! For freelancers, a 10% PrideLink platform fee is deducted from the job amount, along with Stripe's payment processing fee (2.9% of the total payment + $0.30 per transaction). These deductions are taken from the freelancer's payout after the job is completed.

How do I sign up?

Clients: To sign up, follow the steps below:
  1. Go to Login/Join.
  2. Click Create an account.
  3. Choose "As a Client" to create a client account.
  4. Enter the details requested and click Create an account.
  5. Browse Trades and Services for hire, or click Post a Job to get started.
  6.  Check out our Events page for upcoming events near you!
Freelancers: To sign up, follow the steps below:
  1. Click Become a Freelancer, or go to Login/Join > Create an account.
  2. Choose "As a Freelancer" to create a freelancer account.
  3. Enter the details requested and click Create an account.
  4. Select your Preferred Pronoun, or choose "Prefer not to disclose". Preferred Pronouns do not appear on your profile page. They are used when PrideLink notifies your booked client that you are on your way or have marked your work complete, so that they know how to address you respectfully.
  5. Enter in your phone number. Your phone number is required, but will not appear publicly.
  6. Click Save.
  7. Scroll down to Add Profile Photo. For safety, security, and transparency, freelancers must upload a clear profile photo showing their face, allowing users to identify them when hiring for trades and services.
  8. Scroll down to Your address(es) - (add at least one). Click +Add to dd at least one address so that we can match you with clients in your service area. Your address will not appear publicly.
  9. If you perform mobile services, your address will be used to show you work within your defined service radius. If you perform in person work at a specified location, your address will be shared with confirmed clients.
  10. Click Next: Expertise & Spoken Language(s).
  11. Select the best match within Skills Category and set your hourly rate. Your entered hourly rate should include GST/HST if you are registered. 
  12. Click Add to save your offering. If you offer more than one type of service, repeat the above process.
  13. Scroll down to Spoken Language & Related Skills. Select any languages you feel comfortable speaking in. 
  14. Select any relevant Skills available for your service offerings.
  15. To request additional Spoken Languages or Skills click +Request new. Upon approval these skills will be added to your profile.
  16. Click Save. Click Next: Availability.
  17. Set your availability, by clicking and dragging down to add time slots. Use the GENERAL tab for consistent availability (ex: every Thursday and Friday from 10am to 6pm going forward), minimum booking lengths, notice to book, and buffer between bookings. Use the WEEKLY tab to set specific dates of availability. You can always update and change your availability in your account Dashboard at any time.
  18. Click Save.
  19. Click Next: Community Role. Select role and click Save
  20. Click to open and review Terms & Conditions. Tick I Agree checkbox to agree to Terms and Conditions. Click Save to submit your profile.
Your profile is now pending approval. Once approved you will be able to apply to Jobs. In the mean time, explore posted jobs while we verify your profile, and check out our Events page for upcoming events near you!

How will PrideLink work for me as a client?

 

PrideLink makes it easy to find and hire the right trades and service professionals for your needs. You can either browse and hire talent directly, or post a project, job, or task and receive quotes from qualified professionals.

There are two ways to post a job:

Fixed Jobs
Choose the professional you want to work with from a wide range of talented providers. Set your budget, outline your requirements, and select the best match based on skills, experience, and availability.

Biddable Jobs
Invite professionals to submit competitive bids for your project. Review the offers you receive, compare options, negotiate terms if needed, and hire the provider that best fits your needs.

This flexible approach gives you full control over how you find, compare, and hire the right talent for your project.

How will PrideLink work for me as a freelancer?

 

PrideLink helps you connect with clients and find new opportunities, all from one convenient platform. Simply create your profile, showcase your skills and experience, browse available jobs, submit proposals, negotiate terms, and start working.

Whether you're looking for occasional projects or steady work, PrideLink makes it easier to grow your freelance business and expand your client base. You'll have access to a wide range of job opportunities, helping you build your reputation and increase your earning potential.

Getting started is quick, easy, and completely FREE. Sign up today and take the next step in growing your freelance career with PrideLink.

 

Will PrideLink provide work to me?

 PrideLink doesn't assign or guarantee work. Instead, it's a community marketplace where clients and freelancers can discover, connect, and work with one another.

As a freelancer, you can browse job postings, submit quotes, and respond to opportunities that match your skills and interests. Clients can also find your profile and contact or hire you directly.

You can increase your visibility by keeping your profile up to date, including:

  • Offering services that clients can book directly
  • Creating service packages with set pricing
  • Updating your availability calendar
  • Showcasing your skills, experience, certifications, and interests

Many freelancers find success by actively maintaining their profile and clearly communicating what they offer. The more complete and engaging your profile is, the easier it is for potential clients to discover and book your services.

 

What is PrideLink?

 

PrideLink is a Canadian community platform that makes it easy for clients and freelancers to connect safely and securely. Clients can post jobs and hire trusted local talent, while freelancers can apply for opportunities and start earning through meaningful community connections.

PrideLink also helps people discover and share local community events, making it a place not just for work, but for building stronger neighbourhood ties.

 

Your PrideLink Account

How to manage my PrideLink account?

For clients, once you create and log into your account, you can immediately manage your account settings.
Freelancer accounts must be approved before account settings can be managed. Your freelancer account will not appear publicly until your profile has been approved.
 
To view your account details and manage the settings, click the profile icon at the top right corner of the page (or bottom left side of the mobile screen) and go to "Dashboard."
 
On your Dashboard, you will be able to see any pending or active jobs, recent transactions, and statistical information for your profile.
Click on Account Settings from the side bar to update your profile information, payment settings, login credentials, and more!
 
Clients can Post A Job for hire from the dashboard, manage the jobs in progress, and so on.
 
Freelancers can update their skill or services offerings within Account Settings > Expertise & Language.

How to close my account on PrideLink?

 

If you no longer wish to use PrideLink, you can manage your account by going to Dashboard > Account Settings > Delete My Account.

You will have the option to either:

  • Deactivate Your Account – Temporarily remove your account and activity from the platform while keeping your account available for future use.
  • Delete Your Account – Permanently remove your account from PrideLink.

Before closing your account, please keep the following in mind:

  • Any active jobs or bookings must be completed, cancelled, or otherwise resolved before your account can be closed.
  • If you have upcoming bookings, they may be cancelled and affected clients will be refunded in accordance with PrideLink's policies.
  • If you have services scheduled within the next 48 hours, any applicable cancellation fees will be deducted from your freelancer e-wallet balance.
  • Some information may be retained where required by law, tax regulations, fraud prevention requirements, or dispute resolution purposes.

For Freelancers

You can choose to deactivate or delete your Freelancer Profile while continuing to maintain your Client Account.

If you deactivate or delete your freelancer profile:

  • Your public freelancer profile will no longer be visible on the platform.
  • Clients will no longer be able to book your services.
  • You will lose access to freelancer tools, bookings, and dashboard features.
  • You may continue using PrideLink as a client.

What Happens When I Deactivate My Freelancer Profile?

Deactivating your freelancer profile is intended for users who may wish to return in the future.

When your freelancer profile is deactivated:

  • Your public profile is hidden from clients.
  • Any upcoming bookings will be cancelled and refunded according to PrideLink policies.
  • Any applicable cancellation fees will be deducted from your freelancer e-wallet balance.
  • Any remaining freelancer wallet balance will be transferred to your client e-wallet balance.
  • You can reactivate your freelancer profile at any time by switching back to Freelancer Mode from your profile menu.

What Happens When I Delete My Freelancer Profile?

Deleting your freelancer profile is permanent.

Before a freelancer profile can be deleted:

  • All upcoming appointments and bookings must be cancelled or completed.
  • Any applicable cancellation fees must be deducted from your freelancer e-wallet balance.
  • Your freelancer wallet balance must be withdrawn to $0.00.

Once your freelancer profile is deleted:

  • Your public profile is permanently removed.
  • You lose access to your freelancer dashboard and freelancer history.
  • You may continue using PrideLink as a client, if your client account remains active.
  • Some records may be retained where required by law or for legitimate business purposes such as tax and compliance requirements.

How Do I Reactivate My Freelancer Profile?

If you previously deactivated your freelancer profile, simply open your profile menu, switch from Client Mode back to Freelancer Mode, and follow the prompts to reactivate your profile.

 

Can I change my email address?

Yes, you can absolutely change your email address at any time. To change this visit - your dashboard > Account Settings > Change Credentials. Then, enter your new email address, verify your password, and click Save. 

How do I update my Personal Info?

 

You can update your personal information at any time by going to Dashboard > Account Settings.

Your Info
Update your:

  • First Name
  • Last Name
  • Username
  • Preferred Pronouns
  • Time Zone
  • Phone Number

Important for Freelancers: Your First Name and Last Name should match the name used for tax and payment reporting purposes. Your Username can be changed at any time.

Expertise & Language
Update your:

  • Services Offered
  • Spoken Languages
  • Related Skills and Expertise

Community Role
Update your community connection and how you identify your role within the community.

Be sure to click Save after making any changes to keep your information up to date.

 

How do I update my PrideLink Password?

You can update your PrideLink password at any time by going to Dashboard > Account Settings > Change Credentials

For Freelancers

Is experience required?

Nope! PrideLink welcomes freelancers with a wide range of backgrounds, from those who are just getting started to experienced professionals.

When creating your profile, you should accurately describe your skills, qualifications, certifications, relevant training, and experience level so that clients can make informed decisions when booking your services.

Please note that certain services may require licenses, certifications, insurance, or other qualifications to legally operate. Freelancers are responsible for ensuring they meet all applicable legal, professional, and regulatory requirements for the services they offer.

Building a complete profile, including a detailed bio, relevant skills, and past experience, can help clients better understand your background and increase confidence in booking your services.

At PrideLink, you don't need a long resume or years of relevant experience to get started. Many people turn a passion, hobby, life experience, or newly developed skill into a successful service offering.

Rather than focusing on unrelated past jobs, use your profile to tell clients about what you do today. Share why you're passionate about your services, what you've learned, any relevant training or certifications you've completed, and what motivates you to provide a great experience.

Clients often connect with people who are genuine, enthusiastic, and committed to doing great work. A thoughtful profile that reflects your skills and passion can go a long way toward building trust and growing your business.

What is Tax Info?

To comply with Canadian tax reporting requirements, freelancers must complete their Tax Info section before they can withdraw earnings from PrideLink. You can access this section by going to Dashboard > My Account > Tax Info.

In this section, you will be asked to provide:

  • Whether you are operating as an Individual or a Business
  • Your legal first and last name (or business name, if applicable)
  • Your date of birth
  • Your tax number, such as a Social Insurance Number (SIN) or eligible Business Number (BN)
  • Your address and province or territory
  • Your GST/HST registration status

This information is used to meet Canadian tax reporting obligations and to ensure payments are properly associated with the correct individual or business.

Privacy & Security Your tax information is encrypted and securely stored. Sensitive numbers are protected, and only authorized administrators can view the full information when required for tax compliance purposes.

Important: The legal name and tax information you provide must belong to you or your business and should match the records held by the Canada Revenue Agency (CRA). You are responsible for keeping this information accurate and up to date.

Each year, PrideLink reports eligible earnings as required by Canadian tax laws and will provide users with a copy of any reported information by January 31.

How do I sign up to be a Freelancer?

Freelancers: To sign up, follow the steps below:
  1. Click Become a Freelancer, or go to Login/Join > Create an account.
  2. Choose "As a Freelancer" to create a freelancer account.
  3. Enter the details requested and click Create an account.
  4. Select your Preferred Pronoun, or choose "Prefer not to disclose". Preferred Pronouns do not appear on your profile page. They are used when PrideLink notifies your booked client that you are on your way or have marked your work complete, so that they know how to address you respectfully.
  5. Enter in your phone number. Your phone number is required, but will not appear publicly.
  6. Click Save.
  7. Scroll down to Add Profile Photo. For safety, security, and transparency, freelancers must upload a clear profile photo showing their face, allowing users to identify them when hiring for trades and services.
  8. Scroll down to Your address(es) - (add at least one). Click +Add to dd at least one address so that we can match you with clients in your service area. Your address will not appear publicly.
  9. If you perform mobile services, your address will be used to show you work within your defined service radius. If you perform in person work at a specified location, your address will be shared with confirmed clients.
  10. Click Next: Expertise & Spoken Language(s).
  11. Select the best match within Skills Category and set your hourly rate. Your entered hourly rate should include GST/HST if you are registered. 
  12. Click Add to save your offering. If you offer more than one type of service, repeat the above process.
  13. Scroll down to Spoken Language & Related Skills. Select any languages you feel comfortable speaking in. 
  14. Select any relevant Skills available for your service offerings.
  15. To request additional Spoken Languages or Skills click +Request new. Upon approval these skills will be added to your profile.
  16. Click Save. Click Next: Availability.
  17. Set your availability, by clicking and dragging down to add time slots. Use the GENERAL tab for consistent availability (ex: every Thursday and Friday from 10am to 6pm going forward), minimum booking lengths, notice to book, and buffer between bookings. Use the WEEKLY tab to set specific dates of availability. You can always update and change your availability in your account Dashboard at any time.
  18. Click Save.
  19. Click Next: Community Role. Select role and click Save
  20. Click to open and review Terms & Conditions. Tick I Agree checkbox to agree to Terms and Conditions. Click Save to submit your profile.
Your profile is now pending approval. Once approved you will be able to apply to Jobs. In the mean time, explore posted jobs while we verify your profile, and check out our Events page for upcoming events near you!

Placing Requests

What if my skill request isn't accepted?

 

If your skill request isn’t accepted right away, don’t worry — sometimes it takes a little time for our team to review new submissions. If it’s been more than a week with no update, you’re welcome to reach out to our support team and we’ll take a closer look.

If your request is declined, it simply means that this particular skill isn’t one we offer on PrideLink at the moment.

If your skill request isn’t accepted, you’re always welcome to reach out to us at admin@pridelink.ca. We’re happy to chat and explore other skill options that might be a great fit for your profile.

 

What happens if I can't find my skill in the list provided?

In this case, you can place a request for a new skill or offering to the platform's admin. The admin will review and approve accordingly.
 
Requests can be placed from your dashboard easily. There are two types of requests you can place including:
 
- Spoken Language Request: do you speak another language? Request to add a spoken language to your profile to help connect you with clients who may be more comfortable speaking in their own preferred language.

- Skills Request: don't see your expertise listed? Request to add a new skill or a new type of service offering. Once approved, you will be able to set up service offerings under that new Skill.

Payments & Withdrawals

What PrideLink Must Collect From Freelancers (RDPO Requirements)

Under the RDPO rules, PrideLink must collect and verify the following information from freelancers who earn income on the platform:

1. Identification Information

  • Full legal name

  • Primary address

  • Date of birth

  • Tax Identification Number (SIN or business number)

  • Country of residence

2. Business Information (if applicable)

  • Registered business name

  • Business number

  • Business address

3. Platform Activity Information

  • Total payments received through PrideLink

  • Fees or commissions charged by PrideLink

  • Number of jobs completed

  • Any refunds or adjustments

  • Account status (active/inactive)

4. Verification Requirements

PrideLink must take reasonable steps to verify the accuracy of the information provided, which may include:

  • Cross‑checking data for consistency

  • Requesting clarification if something is incomplete or incorrect

5. Annual Reporting

PrideLink must submit an annual information return to the CRA by January 31 each year, summarizing:

  • Freelancer identity details

  • Freelancer earnings on the platform

  • Related fees

Freelancers will also receive a copy of the information reported.

What to do if my payment fails?

When a payment fails, ensure:
  • Your bank details or PayPal details are right.
  • Your account hasn't been blocked or suspended.
  • There are no bank server issues/PayPal server issues.
It is always better to wait for a while and try it once again. 
 
If it still fails, contact your bank. For PayPal payment failures, contact the PayPal team.

Does PrideLink have to collect tax information from freelancers?

 

Yes. Because PrideLink is a Canadian platform where freelancers earn income from clients, we’re required to follow Canada’s Reporting Rules for Digital Platform Operators (RDPO). These rules help ensure transparency and proper tax reporting for people who earn money through digital platforms.

What this means for you is simple: We’ll ask for some basic identification and tax‑related details when you set up your freelancer profile. This information is securely stored and only used for required reporting to the Canada Revenue Agency (CRA).

Our goal is to keep things easy, safe, and compliant — while supporting freelancers and clients across our community.

 

How do I review the invoices and orders?

Under your dashboard, go to Orders to view the history of all the orders made (for clients) or received (for freelancers). You will be able to view every detail for each order and its invoice as well. There is also an option to download the invoice here. 

Why was my account charged if I have a PrideLink balance?

Even though your PrideLink wallet is considered as the first payment source, if the funds available are insufficient, the amount will be deducted from your next payment method, which can be your bank account or PayPal account. 
 
Kindly note that in this case, your approval is taken before it happens. We do not deduct any amount directly and without your approval. 

Why was my PrideLink wallet balance deducted?

Your wallet on PrideLink is considered the primary payment method. If you have any balance in your account, while starting a contract or making a purchase, the amount will be deducted from your wallet and not your other payment method.

How does the PrideLink wallet work?

PrideLink offers a digital wallet to every user on the platform allowing you to make seamless payments without any interruption and issues. 
 
You can easily add money to your PrideLink wallet and withdraw the same. 

What to do if I was charged twice?

A payment may have gone through more than once because:
  • The checkout session was interrupted. You might have clicked the back button or refreshed the page. 
  • The payment button may have been pressed twice. This usually happens when there are multiple attempts to make the payment. 
If you were billed more than once, please contact Customer Support. And to speed up the process during your conversation with us, have all the details ready including the invoice no, payment details, and so on. 

How to troubleshoot payment issues?

To resolve any issues with your payment, try these options:

Contact your bank or PayPal

- If you attempted to make a payment through your bank account and it failed, contact your bank to ensure that there is no issue with your account, or with their server.
- If you attempted to make a payment through PayPal and it failed, contact PayPal customer support or check if your account has been suspended or blocked. Another reason can be that your country has blocked payments via PayPal (which happens in some countries).

Try another payment method

If you used the bank transfer method, and it failed, try using your PayPal account, and vice-versa. One of the methods is bound to work.
 
NOTE: If you tried to make the payment once, and it failed. It is advised to try once again.

Also, during the payment process, do not refresh or go back before the process is completed. 
 
To get additional help, contact our support team. 

Why did my payment fail?

There are many reasons why a payment can fail. But do not worry, as we are here to help you out. 
 
Reasons why your payment has failed:
 
Bank - Due to bank issues, sometimes the payment gets stuck in between. It is normal for it to take about 3 to 5 working days for the payment to reflect in your account. However, if the payment doesn't reflect after about 7 or 8 working days, contact us and your bank regarding the same.
 
PayPal - If you withdrew an amount to your PayPal account and it does not reflect, there can be two reasons for it - check your PayPal email address again to ensure you used the right one. If yes, review your PayPal account, and ensure it has not been blocked, or suspended. In this case or otherwise, too, contact the PayPal team to get the amount and resolve this issue.

How is my payment deducted when a contract starts?

There are two types of projects - hours and fixed.
 
For fixed contracts, once it starts, the amount is deducted from the client's account and is held by the platform as security. This payment is only released to the freelancer (after the fee is deducted from it) once the work has been submitted, approved and the contract has been marked as completed.
 
For hourly projects, the amount is deducted from the client's payment method, at the end of the week, based on the number of hours the freelancer has worked for. Again, for security reasons, this amount is held by the platform for about 10 days which allows the client to initiate any dispute or stop the payment - in situations where the work hasn't been done. 

How do I remove a payment method or change it?

To remove a payment method, you will need to contact the support team as there is no option available on the dashboard that allows you to do it. 
 
Simply leave us an email about the request and the reason for the request. We will get back to you regarding the same in 24 to 72 hours. 

How to I manage my payment methods?

On your dashboard, go to Account Settings > Payments. 
 
By default, there are two types of payment methods that you can set up - bank transfers and PayPal.
 
Fill in the details of whichever payment method you want to set up. You can also set up both payment methods, giving you more options to withdraw payments easily.

What are the payment methods available?

By default, there are two payment methods available.
  1. Bank Account Transfer
  2. PayPal
Add your payment details for either one of these options or both under Your Dashboard > Account Settings > Payments

Safety Measures

Can I change my password?

Yes, you can easily change your password at any time under your dashboard > Account Settings > Change Credentials. 
 
If, however, you have misplaced your password, you can get a reset link on your email address by using the forgot password option on the sign in page. 

How to manage spam messages or a user troubling you?

Firstly, we try our best to ensure that this situation never comes up. 
 
However, if you come across someone who is spamming you or troubling you, contact our support team immediately. We will ensure that the respective person is dealt with instantly. And if things do not get better, we will remove the person from the platform. 

Is my data safe and kept private on PrideLink?

PrideLink has a strict GDPR policy and we believe in data privacy. 
 
In case you feel that your data is being misused and want to know what data have we stored of yours in our dashboard, you can request for the same immediately. Our team will share a detailed list of all your data that we have stored and where it is being used (in a completely transparent manner). 
 
In addition to this, if you do not feel safe at all using our platform, even after communicating with us about the issue, we offer the option to delete your account and all your data permanently. 
 
Visit our privacy policy page to get more information on this!

Get Help

How do I contact PrideLink?

Send us a message here: http://www.pridelink.ca/contact 
  OR
E-mail us directly!
 
Email: help@pridelink.ca
General questions, help with your account.
 
Email: admin@pridelink.ca 
Comments, suggestions, and feedback. 
 
Email: redflag@pridelink.ca 
Report a user (client or freelancer), report fraud or potential scams.

Email: dispute@pridelink.ca 
Dispute a service rendered within the last 48 hours.

Email: privacy@pridelink.ca 
Privacy related questions, concerns, and policies.