PRIDELINK.CA — PRIVACY POLICY

Effective Date: October 19, 2026

Last Updated: October 19, 2026

1. Overview

PrideLink.ca ("PrideLink”, "the Platform”, "we”, "our”, "us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in compliance with:

  • PIPEDA (Personal Information Protection and Electronic Documents Act)
  • Quebec’s Law 25
  • CRA Reporting Rules for Digital Platform Operators (RDPO)
  • Applicable provincial consumer‑protection laws
  • Payment‑processor requirements (Stripe)

By using PrideLink, you consent to the practices described in this Privacy Policy.

2. Who Can Use PrideLink

PrideLink supports Canadian residents only.

Freelancers must provide a valid Canadian Social Insurance Number (SIN) or Business Number (BN). PrideLink does notaccept Temporary Tax Numbers (TTN) or foreign tax identification numbers.

3. Personal Information We Collect

We collect personal information necessary to operate the platform, comply with Canadian law, and provide services to Clients and Freelancers.

3.1 Information Provided by Clients

  • Full name
  • Email address
  • Phone number (optional)
  • Profile information
  • Booking details
  • Messages sent through the platform
  • Payment information (processed by Stripe; not stored by PrideLink)

3.2 Information Provided by Freelancers

Required under RDPO and platform operation:

  • Full legal name
  • Date of birth
  • Primary residential address
  • Social Insurance Number (SIN) or Business Number (BN)
  • Tax identification number (SIN or BN only)
  • Verified email address
  • Valid phone number
  • Clear profile photo
  • Financial account identifiers (e.g., Stripe account ID, payout routing identifiers)
  • Licenses, permits, or certifications required by law (if applicable)
  • Insurance documentation (if applicable)
  • Messages sent through the platform

3.3 Automatically Collected Information

  • IP address
  • Device information
  • Browser type
  • Usage logs
  • Approximate location data
  • Cookies and analytics data

4. Why We Collect Personal Information

We collect personal information for the following purposes:

4.1 Operating the Platform

  • Creating and managing accounts
  • Facilitating communication between Clients and Freelancers
  • Processing payments and payouts
  • Preventing fraud and unauthorized activity
  • Providing customer support

4.2 Legal Compliance (RDPO, Tax, and Regulatory Requirements)

Under CRA RDPO rules, PrideLink must collect and verify:

  • Identity information
  • Tax identification numbers (SIN or BN)
  • Addresses
  • Financial account identifiers
  • Activity information (earnings, fees, commissions, taxes withheld)

We must report this information annually to the CRA when thresholds are met.

4.3 Improving the Platform

  • Analytics
  • Service optimization
  • Feature development
  • User experience improvements

4.4 Safety and Security

  • Detecting fraud
  • Preventing abuse
  • Investigating violations of Terms & Conditions

5. How We Use Personal Information

We use personal information to:

  • Operate and maintain the platform
  • Process payments and payouts
  • Verify identity and tax information
  • Comply with CRA RDPO reporting obligations
  • Communicate with users
  • Enforce Terms & Conditions
  • Protect platform integrity
  • Improve services

We do not sell personal information.

6. CRA RDPO Compliance

Under the CRA Reporting Rules for Digital Platform Operators, PrideLink must:

  • Collect and verify identity and tax information
  • Collect financial account identifiers
  • Collect activity information (earnings, fees, commissions, taxes withheld)
  • File an annual RDPO return by January 31
  • Maintain an RZ program account
  • Submit information using CRA’s XML schema
  • Retain records as required by law

Freelancers will receive a copy of the information reported.

7. Disclosure of Personal Information

We may disclose personal information to:

7.1 Stripe (Payment Processor)

For payment processing, fraud prevention, and payout routing.

7.2 CRA (RDPO Reporting)

When reporting thresholds are met.

7.3 Service Providers

For:

  • Hosting
  • Analytics
  • Customer support
  • Security

All service providers must comply with PIPEDA and Law 25.

7.4 Legal Requirements

We may disclose information if required by:

  • Court orders
  • Law enforcement
  • Government authorities
  • Regulatory obligations

7.5 Safety and Fraud Prevention

If we detect fraud, abuse, or threats to user safety.

We do not sell or rent personal information.

8. Cross‑Border Transfers

Some service providers (e.g., Stripe, cloud hosting) may store or process data outside Canada.

We ensure all providers meet:

  • PIPEDA requirements
  • Law 25 contractual safeguards
  • Adequate security protections

9. Data Retention

We retain personal information only as long as necessary to:

  • Operate the platform
  • Comply with CRA RDPO rules
  • Meet legal obligations
  • Resolve disputes
  • Maintain accurate records

RDPO‑related information must be retained for 6 yearsfrom the end of the tax year it relates to.

10. Security Safeguards

We use administrative, technical, and physical safeguards to protect personal information, including:

  • Encryption
  • Access controls
  • Secure servers
  • Multi‑factor authentication
  • Monitoring and logging
  • Regular security audits

No system is 100% secure, but we take reasonable steps to protect your data.

11. User Rights (PIPEDA + Law 25)

Users have the right to:

  • Access their personal information
  • Correct inaccurate information
  • Request deletion (unless retention is legally required)
  • Withdraw consent (where applicable)
  • Request details about how their data is used
  • File complaints with privacy regulators

Requests can be made through PrideLink support.

12. Cookies and Tracking Technologies

We use cookies for:

  • Authentication
  • Session management
  • Analytics
  • Platform functionality

Users may disable cookies, but some features may not work.

13. Children’s Privacy

PrideLink does not permit minors to create Freelancer accounts or perform services.

We do not knowingly collect personal information from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform indicates acceptance of changes.

15. Contact Information

For privacy inquiries, access requests, or complaints:

Privacy Officer — PrideLink Corporation

Email: privacy@pridelink.ca

 


 

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